Improving operations through analytics
Embedding real-time analytics into business operations can significantly improve customer interactions, as well as the efficiency and effectiveness of business processes. Quikparse orchestrates sophisticated modeling capabilities, text and sentiment mining, and cutting edge methodologies to deliver high-impact solutions. Using Digital Intelligence, we enable companies to redesign their operating models for increased productivity and profits while lowering costs. We also help develop platforms on cloud or on prem and implement all the sophisticated models on those platform in an efficient fashion so that the value can be generated efficiently and in an accelerated timeline
What we do
Customer service
- IVR optimization
- Call center analytics
- E-services optimization
- Capacity planning and management
Account management
- Resource optimization
- Customer satisfaction analysis
- Collections efficiency
- Collections placement
Operations
- Resource planning and optimization
- Productivity, performance measurement, and improvement
- Identification and management of bottlenecks